Author: Jean Cardinale

Cowan, Susanna

Susanna is the Assessment Strategist for the UConn Library. In this role, she leads, supports, or consults on a wide range of assessment activities including special projects and regular administrative data cycles such as annual statistics and budget reporting. She oversaw the implementation of the ClimateQUAL organizational climate survey in 2019 and 2023 and the LibQUAL user services survey in 2022.  Working both independently and collaboratively, she has developed custom instruments to assess various library services and spaces.  During the pandemic, she co-developed a series of methods aimed at measuring staff professional well-being during the period of remote-only work. She is driven by a desire to use both quantitative and qualitative assessment to tell compelling stories about the UConn Library that both highlight our accomplishments and focus us on areas of opportunity inside our organization and in our service to the UConn community and beyond.  Prior to this role, she directed UConn’s Summer & Winter Program and led the Library’s Undergraduate Education Team. She has a PhD in English literature from the University of Utah, an MLS from Southern CT State U, and a BA in English & German from Swarthmore College.


Areas of Expertise

  • Qualitative & Quantitative Assessment Techniques
  • Writing
  • Project Management
  • Administrative data


Professional Affiliations 


Students Print Free-12/8

Drop by Level 1 in Homer Babbidge on Friday, December 8th and USG’s Programs Committee will do your printing for free! Make sure you come early – the free printing ends when we hit $2,000. Look for a USG member to swipe your job through.