VPN Tips

Using Pulse Secure VPN to Access Library Resources

Pulse Secure VPN allows users to connect to the UCH network and access library resources as if they were on campus. Proxy is not required when using VPN. The VPN connection provides the user with an IP beginning with 155.37.xxx.xxx which is recognized by subscribed library resources.

  • UConn Health’s Pulse Secure VPN is the only VPN able to access UCH library resources. Storrs’ Pulse Secure or other third-party VPN products are not able to access these resources.
  • UConn Health’s Pulse Secure installation can be configured to access both UCH and Storrs resources. Contact UConn Health’s IT Helpdesk for configuration assistance.
  • Contact UConn Health’s IT Department for installation on your UConn Health device. UConn Health’s Pulse Secure is not available for personal devices.

Troubleshooting Tips

With an active VPN connection, a subscribed resource will recognize a UCH IP whether accessing the resource from the library page https://lib.uconn.edu/health/ or going directly to the resource.

Occasionally the VPN may disconnect. Even a momentary interruption of a local network or ISP could cause the VPN to disconnect. The VPN disconnect may be the only evidence of the local network interruption along with the subscribed resource being unavailable. The VPN may or may not attempt to reconnect on its own.

Visual Cues of VPN Status

These are usually located in the System Tray area (lower right corner) of a Windows PC.

When using a wireless connection at your location, the network icon may change while the VPN is connected.

The center icon indicates a local wireless connection (no VPN).
Local Wireless Connection
The center icon indicates an active VPN connection.
VPN Connection

The Pulse Secure VPN icon will change with its connection status.

Pulse Secure VPN is connected to the UCH network.
Pulse Secure VPN is connected
Pulse Secure VPN is disconnected from the UCH network.
Pulse Secure VPN is disconnected

 

Verifying Your IP

When Pulse Secure VPN is connected, you will have a UCH network IP beginning with 155.37.

To confirm IP, go to https://www.whatismyip.com/.
The image below shows a UCH IP, indicating that Pulse Secure VPN is connected.
Indicates UCH IP

Reconnecting

If Pulse Secure VPN does not automatically reconnect, you may manually reconnect.

If the VPN repeatedly disconnects, you may have to troubleshoot your local network or contact your internet service provider for assistance.