University of Connecticut

FAQ

Hand pointing right DD-ILL is committed to providing you excellent service and strives to expedite each request using the most efficient method available.

Can UConn Health Center and UConn Law affiliates use this service?
Affiliates at the UConn Law School or the UConn Health Center are directed to use Interlibrary Loan services at those institutions:

Can I order materials for my course reserve through this service?
No. Please follow the instructions for ordering reserve materials on the Course Reserve page.

What do I need to use your service?
To utilize DD-ILL services, you are required to have a valid UConn NetID, a valid UConn email address, and an active, unblocked record in Voyager, our local circulation system. To determine whether you have an active, unblocked, Voyager record, you may contact the Babbidge Library iDesk at 860.486.2518.

What should I do first?
Before you place any requests, complete your profile in ILLiad.

How do I get an article or chapter?
You can request these in two ways: directly from a UConn database or from within ILLiad.

  1. From any UConn database or from UConn WorldCat:

Click on:

Navigation

Or:

Links

If online full-text is not an option, request the item by choosing:

Navigation

2. From ILLiad:

Log in and choose the request form you need from the menu:

Navigation

Please provide complete citation information. When your article becomes available, you will receive an email notification. Log into ILLiad to retrieve your article (PDF). Your article will remain accessible for 30 days.

How can I borrow a book, DVD, VHS, CD, music score, or other material not owned by UConn?
You can request these two ways:

1. Use the Boston Library Consortium (BLC)

The Boston Library Consortium is a group of 17 academic and research libraries located in Massachusetts, Connecticut, and New Hampshire.

In order to place requests, we ask that you first create a profile in ILLiad, if you have not already done so. This will allow us to transfer any requests that the BLC cannot fill directly into ILLiad to be filled through Interlibrary Loan. It will also allow you to place requests from any UConn database or directly from ILLiad. Create your profile.

Search for items in UConn WorldCat.

Find the item you want and choose Request Item:

BLC Request Line

This service:

      • Provides for 60-day loans for books; 7-day loans for media
      • Generally obtains materials in 2-4 business days
      • Does not allow renewals

To track these items, go to UConn WorldCat, and use the pull-down menu to select “My Requests.”

You can also check books out at Boston Library Consortium institutions in person using a consortium card. More information can be found on the Boston Library Consortium page.

2. Use UConn WorldCat

WorldCat is a catalog of 1.5 billion items held at more than 10,000 libraries. Use WorldCat for items held at other institutions worldwide.

Search for items in UConn WorldCat.

Find the item you want and choose Request Item:

WorldCat Request Line

Book Tip  TIP: Choosing “Yes” in the ILLiad Loan Request form for the question “Will you accept an alternate edition of this item?” will allow us to pursue other editions which might be more widely available.

This service:

      • Has loan periods that are set by the lending institution; loan periods vary, but are usually 28 days
      • Generally obtains materials in 5-14 business days
      • May or may not allow for renewals

To track these items or set up an account, use My ILLiad.

How do I use Scan on Demand?
This service is available to UConn faculty, staff, and currently enrolled students, and provides for the in-house scanning of journals and book chapters held in the UConn Libraries. More information can be found on the Scan on Demand Page.

Request Service: Requesting items from UCONN
This service allows UConn faculty, staff, and currently enrolled students, as well as current community borrowers to request that circulating items from any UConn campus library (Storrs, Avery Point, Stamford, Torrington, Waterbury, or Greater Hartford) be pulled and held for pickup at the circulation desk of your choice. More information can be found on the Request Service page.

Can visiting scholars use DD-ILL services?
Visiting scholars may use DD-ILL services if they have:

  • A current patron record in our local circulation system
  • A current UConn NetID
  • A valid UConn email address

To determine your eligibility, please visit the iDesk on the Plaza Level of the Babbidge Library. If you do not have a current UConn NetID and UConn email address, please refer to your sponsoring department for assistance.

Can someone else check out my materials for me?
Faculty and staff may allow their students to check out ILL materials on their behalf. These students are registered as Proxy Patrons at the Library’s iDesk. More information can be found on the Proxy Patron Program page.

Do you have a confidentiality policy?
Yes, the Libraries’ confidentiality policy can be found on the University Policies & Procedures page.

Where can I return my materials?
On the main campus you may return your materials to the Babbidge Library, the Music & Dramatic Arts Library, or the Pharmacy Library. Materials may also be returned to any of the five regional campus libraries: Avery Point, Greater Hartford, Stamford, Torrington, or Waterbury. Materials cannot be returned to the UConn Health Center Library or Law Library at this time.

Can I put a note to myself in the request when I place it?
You can place personal notes to yourself in your ILLiad requests. These could include notes regarding references or citations. Staff processing notes also appear here, but you may disregard these.
To place a note:

  1. Request your item in UConn WorldCat
  2. Record your note in the Notes field:

To retrieve a note:

  1. Login to your My ILLiad account
  2. Click on “Checked Out Items”
  3. Select the transaction number of the one you want to view
  4. Your note will appear in the Notes field at the bottom

If you have returned the item, or if it has not yet arrived, you can still view the note, just select “All Requests” rather than “Checked Out Items” to locate the request you wish to view.

Why should I use the Boston Library Consortium?
The BLC is a group of 17 academic and research libraries located in Massachusetts, Connecticut, and New Hampshire. Books you borrow from these libraries have a generous 60-day due date for books and 7 days for media and often come much quicker than those from other institutions.
Note that these items are not renewable. More information can be found on the Boston Library Consortium page.

How long does it take to get something?
It takes approximately 2-4 business days to obtain an item from the BLC; it takes approximately 5-14 business days to obtain an item from outside the BLC. Items that are difficult to obtain can take up to three weeks or longer to arrive. To help avoid disappointment, be sure to submit requests promptly and make sure your citations are complete and accurate. Please contact us (860.486.4959) if you have any questions about the status of your request. You will be notified by email when your item is available and ready to be picked up.

Are there limits to how many things I can request?
There are no limits to requests; however, DD-ILL staff reserve the right to limit how many requests are processed per day per user during busy periods. When the number of requests from a single person might adversely affect the service to others, staff reserves the right to establish priorities of service. Large numbers of requests may be processed over several days. We ask that you be mindful about placing requests; every request you make comes at a cost to the University.

How long can I keep my borrowed material?
Due dates are set by the library that lends us your item; that date is indicated on the band or bookmark. Alternatively, you can review your due dates by viewing your checked out items. Due dates for items borrowed through the BLC can be viewed by logging into your Homer account. Due dates for items borrowed through ILLiad can be viewed by logging into your My ILLiad account and viewing your checked out items. To help us maintain positive relationships with lending libraries, it is your obligation to honor that due date.

How do I renew my materials?
You can request renewals for your ILLiad materials through ILLiad. Please note that when requesting a renewal, it is a request that can be accepted or denied by the lending library. A new due date, if granted, is determined by the lending library.

    1. Login to ILLiad
    2. Click on “Checked Out Items”, under View and Renew
    3. Select the transaction number of the one you want to renew
    4. Click on Renew Request at the top.

Note: If the institution does not allow for a renewal or if you have already requested a renewal, you will not be given the option to renew.

Note: If an item you have checked out is not on the list, it may be a UConn-owned item. Login to your HOMER account to renew your UConn materials.

Note: Boston Library Consortium items are not renewable and will not appear on your ILLiad checked out list.

You will be sent an email confirming whether the item was renewed along with the new due date. If your renewal is not granted, you will also be notified.

Are there Fines and Fees?
Document Delivery and Interlibrary Loan services are offered to UConn faculty, staff, and currently enrolled students to support academic research, instruction, and professional growth. You are responsible for your own materials and for managing your own account. If items are lost or damaged while in your possession, you will be billed through the Bursar’s Office for repair, replacement, or processing fees assessed by the lending library.

You will be sent a reminder before the item is due. If you do not return or renew your item before the due date you will receive an overdue notice. If you do not return your overdue item, you will receive a Notice of Fines and Fees. You will be charged for replacement as well as a nonrefundable $15.00 lost item processing fee. The replacement cost may be waived upon your returning the item; however, once an invoice has been paid, the replacement cost cannot be waived.
Payment for these fees is made through the Bursar’s Office.

Once an invoice has been paid to the lending library, your fines cannot be waived.

The Libraries respect each user’s right to privacy and confidentiality. Information about an individual’s library record is available only to that individual and to appropriate Library staff.

What is a Purchase Request?
This option is available to UConn faculty, graduate students, and staff members. You may use the Purchase Request option in ILLiad when you would like to see the book added to the Libraries’ collection. To make a Purchase Request, choose “Yes” from the drop down box from within your ILLiad Loan Request form. ILL works within strict criteria as well as a prescribed budget; not every request that you recommend will be purchased. Purchase decisions are made at the discretion of the UConn Libraries. Items that will not be considered include:

  • Textbooks
  • Genealogy
  • Music
  • DVDs
  • Bestsellers
  • Books over $150
  • Books that are available through the Boston Library Consortium

If your recommendation is not selected, every attempt will be made to obtain the book via traditional interlibrary loan routes. Items recommended for purchase and traditional ILL requests arrive in approximately 7 days.   If you have questions regarding the collection in your field of study, you may contact your subject specialist.  If you are requesting this purchase for a class, please contact course reserves.

Are there materials that aren’t available through ILL?
Materials that are generally not available through this service include:

  • Reference materials
  • Unpublished manuscripts
  • Rare, older, or fragile materials
  • Entire issues or volumes of journals
  • Educational kits
  • Psychological tests
  • Genealogical materials

Please request your leisure materials (such as CDs, DVDs, VHS, popular bestsellers) from your local public library or a commercial service.

Some materials are difficult to obtain; obtaining something once does not necessarily mean that you will be able to obtain it again. This includes:

  • Recently published or produced materials
  • Media, such as CDs, DVDs, and VHS
  • Maps
  • International dissertations and publications
  • Technical standards and specifications

What about textbooks?
Library policy restricts the borrowing of textbooks, workbooks, and standardized tests. In special circumstances, faculty may request textbook materials for scholarly and research purposes; however these materials are not meant for classroom use.

What does it mean to “clone” my request?
To clone a request means to duplicate it, to request the same item again. You may choose this if you are not able to renew an item and wish to request it again. Follow the same process as renewing your items; if you see “clone request” it means you are not able to renew, but you may request again. When you click on “clone request” it will bring up the request form and allow you to edit the request if needed. Then, click Submit Request.