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Collections Services Area Norms
We will ...
- ... treat others with the same patience, respect and
regard that we expect to receive for ourselves.
- ... strive to learn and practice active listening.
- ... engage in effective techniques for
communication.
- use email for neutral topics, i.e. meeting announcements,
agendas, minutes, etc.
- use face to face dialogue as often as feasible
- be aware of the continuum of needs for time, tolerance for
interruptions, and personal workspace.
- ... participate actively in discussions and communicate
opinions in the open.
- ... learn and practice teaming behavior and respect the
teams’ priorities and actively work with teams to achieve
our collective goals.
- ... strive to follow the meeting structure and operating
norms developed and accepted by Collections Services. We will
accept or adapt these norms for use in our teams and work
groups, document them and share them with the Area. We will
establish a mechanism to review them periodically and, if
appropriate, propose changes.
- ... strive to acknowledge our colleagues’ unique
contributions, expertise and varied responsibilities. We will
remain aware that each person carries and balances individual
and collective responsibilities as well as individual and
collective priorities.
- ... as individuals, strive to solve problems.
- Not making assumptions
- Gathering data, both opinions and facts, to understand the
problem
- Seeking information from the source
- Approaching the problem from the perspective of
"what can I do to help?"
- Proposing and assisting in the solution
- Utilizing the "ladder of inference"
Addenda
Commitments of the Area Head
- Provide better/clearer opportunities for staff input,
including scheduled Area meetings to discuss specific
issues
- Work with Team Leaders to provide shared decision-making
for the Area
- Listening with open ears and mind (Active listening)
- Respond to staff input
Commitments of the Area Staff member to the Area and the
Library
- Base opinions/input on facts, not
speculation or assumptions
- Give the Team Leaders and new smaller teams a chance to
work. Be supportive
- Publically address issues and deal directly with those
involved and responsible
