Professional Employment Opportunities

Current Professional Employment Opportunities at the UConn Library

 

Link To Apply – UConn Jobs


Title:  ITS Support Coordinator  (Job ID 2017329)

Rank: Computer Technical Support Consultant I (UCP 4)

Area:  Office of the Vice Provost

Under the supervision of the Director of Information Technology Services, this position coordinates technical support for the UConn Library’s staff, patrons, and other members of the University community. In addition to coordinating end user support this position is responsible for identifying, developing, and implementing training that enables staff to efficiently use current technologies. This position is also responsible for a variety of ITS operational and project support functions, including providing consultation, student staffing support, documentation, and communication of resolutions and services.

Duties and Responsibilities

  1. Responsible for coordinating IT User Support:
  • Serves as Tier 2 support for a wide variety of Library technologies, including staff and public computing, printing, classrooms, audio/visual technologies, and 3D printing.
  • Diagnoses, troubleshoots, and recommends corrective solutions that require knowledge of software, hardware, and networking. Escalates more advanced problems to the appropriate Tier 3 ITS staff.
  • Records and addresses all end user support requests.
  • Maintains routine equipment checks and ensures the proper organization and cleanliness of computing facilities managed by ITS.
  • Installs, tests, and monitors hardware and software as required.
  • Serves as student supervisor for ITS Tier 1 technicians.
  1. Administers the UConn Library’s ticketing system, including workflow management for ticket escalation and identifying and collecting related metrics to inform service improvements and decision making.
  1. Participates in the development and design of new IT services and initiatives. Recommends areas for improvement and takes initiative to move forward new concepts.
  1. Actively identifies and implements improvements and efficiencies in user support and other areas of IT where applicable. Investigates and recommends software and equipment purchases.
  1. Creates and maintains internal and end-user technical documentation for ITS services, equipment, operations, and projects.
  1. Develops and leads training sessions for Library staff on all supported technologies.
  1. Provides implementation support for ITS projects. Assists in the planning of project timelines and recommendation of student staffing needs. Provides status updates and feedback by project.
  1. Responsible for communicating information, updates, and system outages for all IT services.
  2. Responsible for managing IT equipment inventory. Includes maintaining equipment storage and deaccessioning equipment at the end of life cycle.
  1. Occasional off-hours and/or off-location travel to Regional Campus and other partner libraries may be required.

Shared Expectations for Student Supervisors

  1. Hires, schedules, trains, and supervises student employees.
  2. Determines work assignments and provides feedback to each student employee.
  3. Approves student timecards and resolves time reporting and/or student payroll issues in a timely manner.
  4. Ensures student payroll expenditures remain within approved budget.
  5. Maintains current student employee personnel records.
  6. Adheres to the policies and procedures as outlined in the UConn Library Student Employee Handbook and the UConn Student Employment Guide.

Shared Expectations for All Staff

  1. Participates in Library-wide strategic planning and actively contributes to Area and Unit priorities, initiatives, and/or operations through collaboration and cooperation.
  2. Demonstrates reliable and effective written and verbal communication and interpersonal skills.
  3. Maintains currency and open communication in ongoing trends and developments related to position responsibilities.
  4. Acts independently in the performance of everyday tasks and responsibilities.
  5. Works effectively in current office applications, software, and communication tools as set by the Library and/or University of Connecticut.
  6. Performs duties parallel to position responsibilities as required.

Minimum Qualifications

  1. Bachelor’s Degree or equivalent combination of education, training and/or experience in a related field.
  2. Minimum of one year experience in computer technical support or ITS operations.
  3. Demonstrated high level of customer service and interpersonal skills.
  4. Demonstrated attention to detail and solid written and oral communication skills.
  5. Demonstrated ability to handle a variety of technical problems quickly and efficiently, and to work well under stress.
  6. Demonstrated ability to work well with a diverse population of users.
  7. Valid driver’s license.

Preferred Qualifications

  1. Bachelor’s Degree.
  2. Demonstrated experience coordinating end-user support.
  3. Experience supervising student or professional staff.
  4. Demonstrated experience in managing a problem tracking/ticketing system.
  5. Experience with both Windows and Mac in an Active Directory environment.
  6. Experience working in an academic, library, or related setting.

This is a full time position based in Storrs with an anticipated start date of April 28, 2017. The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn and a highly desirable work environment. Salary is dependent upon education, qualifications, and experience.

Applications should be submitted online using UConn Jobs at http://www.jobs.uconn.edu (please reference Job ID 2017329) and include a cover letter, detailed resume, and contact information for three professional references.

Nominations and inquiries should be sent in confidence to khara.leon@uconn.edu. To ensure full consideration, inquiries and applications should be submitted by February 5, 2017. Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check.


Title:  Special Collections Research Services Assistant  (Job ID 2017297)

Rank: University Library Assistant 2 (UCP 5)

Area:  University Archives, Special Collections & Digital Curation

Under the general direction of the Assistant University Librarian for Archives, Special Collections & Digital Curation the Special Collections Research Services Assistant performs first-response reference services at the UConn Library’s John P. McDonald Reading Room. This position assists users with reference and general information requests, provides excellent customer service, locates and retrieves requested materials, and ensures University, UConn Library, and user standards and ethics are maintained. This position is responsible for collecting, aggregating, and reporting statistics relating to Archives & Special Collections operations and events and performing other related duties to support the goals and priorities of the Archives & Special Collections Unit.

Duties and Responsibilities

  1. Maintains the appearance of and provides a consistent professional level of customer service at the John P. McDonald Reading Room public service desk. Responsible for scheduling and ensuring public desk coverage during reading room hours.
  2. Performs in-person and remote first-response reference services for a public facing research institution.   This includes assisting users with reference and general information requests, providing excellent customer service, locating and retrieving requested materials, and ensuring University, UConn Library, and user standards and ethics are maintained.
  3. Maintains reading room and reference/research services procedures and workflows to insure the smooth operation of reading room functions. This includes performing quality control and accuracy checks, identifying and communicating user needs, suggesting and implementing improvements in services as necessary, documenting defined procedures, and coordinating and providing oversight for student tasks as they relate to supporting the public desk functions.
  4. Responsible for fulfillment, delivery, and billing of reproduction orders and other requests related to reference services and the work of Archives & Special Collections.
  5. Maintains current informational content on the Archives & Special Collections website and other outlets as appropriate.
  6. Collects, aggregates, and reports statistics relating to Archives & Special Collections operations and events as required.
  7. Processes fiscal activities for Archives & Special Collections; including billing and invoicing activities.
  8. Works within a digital repository environment to maintain access to finding aids and metadata of electronic resources.

Shared Expectations for All Staff

  1. Participates in Library-wide strategic planning and actively contributes to Area and Unit priorities, initiatives, and/or operations through collaboration and cooperation.
  2. Demonstrates reliable and effective written and verbal communication and interpersonal skills.
  3. Maintains currency and open communication in ongoing trends and developments related to position responsibilities.
  4. Acts independently in the performance of everyday tasks and responsibilities.
  5. Works effectively in current office applications, software, and communication tools as set by the Library and/or University of Connecticut.
  6. Performs duties parallel to position responsibilities as required.

Minimum Qualifications

  1. Bachelor’s degree from an accredited institution of higher education and one to three years of related experience.
  2. Strong demonstrated organizational, interpersonal, and written and verbal communication skills.
  3. Demonstrated collaboration and problem solving skills with the ability to work independently.
  4. Excellent demonstrated customer service skills and a commitment to maintaining quality service.
  5. Demonstrated general computer skills, including a strong working knowledge of Microsoft Office Suite.
  6. Demonstrated ability to work effectively with a diverse community.
  7. Ability to perform the physical activities associated with the position; including lifting, carrying, and climbing four foot ladders with boxes of up to 25 pounds.

Preferred Qualifications

  1. Public service experience in an academic library setting.
  2. Experience working with rare or fragile materials.
  3. Demonstrated familiarity with archival processes, procedures, and resources.
  4. Demonstrated experience with archival management programs, digital repository software, and/or an enterprise level integrated library system.

This is a full time position based in Storrs with an anticipated start date of April 28, 2017. The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn and a highly desirable work environment. Salary is dependent upon education, qualifications, and experience.

Applications should be submitted online using UConn Jobs at http://www.jobs.uconn.edu (please reference Job ID 2017297) and include a cover letter, detailed resume, and contact information for three professional references.

Nominations and inquiries should be sent in confidence to khara.leon@uconn.edu. To ensure full consideration, inquiries and applications should be submitted by February 5, 2017. Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check.


Title:  Digital Repository Analyst  (Job ID 2017287)

Rank: Computer Programmer/Analyst 1 (UCP 6) or Computer Programmer/Analyst 2 (UCP 8)

Area:  University Archives, Special Collections & Digital Curation

Under the direction of the Head of Digital Scholarship and Data Curation, the Digital Repository Analyst (Analyst) provides technical expertise to support the development of innovative data curation and digital scholarship programs at the UConn Library. The Analyst works with members of the Unit to conceive, prototype, test, and implement digital repository applications and compelling digital scholarship tools, particularly focusing on effective preservation and presentation of digital content, and the integration of digital content in the communication of scholars’ ideas. The Analyst maintains current awareness of relevant technologies and applies that knowledge as part of the team and seeks opportunities to contribute to the development of methods and tools which enhance scholarship.

Duties and Responsibilities

  1. Researches, conceives, prototypes, tests, implements, and documents compelling digital tools and designs for digital repository programs.
  2. Researches and develops effective techniques for preservation and integration of media, data, and the communication of scholars’ ideas.
  3. Collaborates with staff and scholars to conceive and develop technical approaches to support digital curation and scholarly expression.
  4. Contributes the technical results of research and development to the larger scholarly community (including code, techniques, and applications).
  5. Maintains current awareness of relevant technologies and applies that knowledge as part of a team.

Shared Expectations for All Staff

  1. Participates in Library-wide strategic planning and actively contributes to Area and Unit priorities, initiatives, and/or operations through collaboration and cooperation.
  2. Demonstrates reliable and effective written and verbal communication and interpersonal skills.
  3. Maintains currency and open communication in ongoing trends and developments related to position responsibilities.
  4. Acts independently in the performance of everyday tasks and responsibilities.
  5. Works effectively in current office applications, software, and communication tools as set by the Library and/or University of Connecticut.
  6. Performs duties parallel to position responsibilities as required.

Minimum Qualifications for Computer Programmer/Analyst 1 (UCP 6)

  1. Bachelor’s degree in computer-related field and at least one year of programming experience or equivalent combination of education and experience
  2. Demonstrated experience with commonly used digital library coding languages, for example: PHP, MySQL, XML, XSLT, JavaScript.
  3. Demonstrated knowledge of and experience working with and developing code for digital repository and digital content management systems, for example: Fedora Commons, Islandora, and content management systems.
  4. Demonstrated ability in analytical reasoning and creative problem solving.
  5. Demonstrated ability to work effectively with a diverse group of researchers, staff, and students.
  6. Strong written and oral communication skills.

Additional Qualifications for Computer Programmer/Analyst 2 (UCP 8)

  1. Bachelor’s degree in computer-related field and two to three years of programming experience or equivalent combination of education and experience.
  2. Demonstrated leadership and excellent interpersonal and communication skills.

Preferred Qualifications for Both Appointments

  1. Experience with Fedora Commons, Islandora, Drupal, and Omeka.
  2. Demonstrated experience with commonly used languages and schemas, for example: Sparql, Python, MongoDB, Ruby.
  3. Demonstrated experience with or knowledge of emerging frameworks and techniques, for example: AngularJS, Rails, CodeIgniter, Laravel, Docker, Camel, Amazon Web Services/EC2, nodeJS.
  4. Demonstrated knowledge of linked data and RDF.
  5. Demonstrated experience with source code versioning systems such as Git.
  6. Experience in an academic research library.

This is a full time position based in Storrs with an anticipated start date of April 14, 2017. The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn and a highly desirable work environment. Salary and rank are dependent upon education, qualifications, and experience.

Applications should be submitted online using UConn Jobs at http://www.jobs.uconn.edu (please reference Job ID 2017287) and include a cover letter, detailed resume, and contact information for three professional references.

Nominations and inquiries should be sent in confidence to khara.leon@uconn.edu. To ensure full consideration, inquiries and applications should be submitted by February 5, 2017. Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check.


The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

For information on employment opportunities at the UConn Library please contact:

Khara Leon
Head of Administrative Services
UConn Library
369 Fairfield Road, Unit 1005A
Storrs, CT 06269-1005
(860) 486-2219
khara.leon@uconn.edu